SHIPPING POLICY

All orders are shipped within 1-3 business days, and will be received by the customer based on the time frame they’ve selected for their shipping preference. Shipping times are estimates only and do not cover customs processing times in your own country. We cannot guarantee delivery dates.

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Domestic Orders in the UK: 2-3 Working days.

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INTERNATIONAL SHIPPING

We offer International shipping via our Etsy store.
Please follow the link below to place an order for international shipping.
https://www.etsy.com/uk/shop/TheChewTreeCompany

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SHIPPING RATES

Shipping rates are based on location and total order weight. Upon checkout, you will be offered the shipping options.

 

DUTIES AND TAXES

Customs import duties, VAT, and tariffs are the responsibility of the customer. Check with your country’s import restrictions prior to ordering.

 

RETURN POLICY

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WHAT IS RETURNABLE?

Purchases may be returned within 30 days of purchase if they are defective. Open, non-defective products are NOT RETURNABLE for reasons of health and personal hygiene. Please provide your order number and we will handle the details. Refunds are issued to the account of the original customer only. Return shipping is the responsibility of the customer. Shipping fees are non-refundable. Item returns must be preauthorised. Contact us at thechewtree@gmail.com and we will help you with your request.

The customer is responsible for missed deliveries, incorrect addresses, and refused deliveries. If your product is found to be defective upon opening please notify us within 48 hours using our contact form.

Defective items may be returned for exchange (no shipping fee will be charged for defective returns) within 30 days FROM THE DATE OF PURCHASE.
 

Refunds once approved will take 1-2 business days to process. Shipping costs for all orders are non-refundable.

The Chew Tree Company Ltd will not be held responsible for returned items lost in transit. We strongly recommend returns to be sent via a traced and insured shipping method.

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How to return your purchase:

1) Contact thechewtree@gmail.com stating your name, order number, and your reason for returning before you ship your package.

2) If an item is damaged or incorrect, a pre-paid return label will be issued for your convenience.

3) re-pack the damaged item in its original packaging and return to:

 

Returns address:

The Chew Tree Company Ltd

30 Rosedale Road,

Forest Gate,

London,

E7 8AT

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Contact us with additional questions or concerns.

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WHAT CHARGES WILL BE REFUNDED?

You will receive a refund for the purchase price of your returned item minus shipping costs via your original payment method. Regular sale items may be returned for store credit.

 

PAYMENTS

We accept Visa, Mastercard, American Express and PayPal.